Page 118 - Hola Sun Brochure 2018-2019

Terms and Conditions
When a booking is made with HOLA SUN, the travel agent and passengers agree to the terms and conditions as stated on these pages. Read and fully understand them before booking your holiday. Once a booking/reservation has been made, the following terms and conditions apply and have been agreed to. The travel agent is the agent in law of the passenger.
By completing a reservation, either through your travel
agent or online with HOLA SUN, you expressly accept these Terms &Conditions, without modification, and intend to be legally bound by them. Please read these Terms & Conditions carefully. If you do not accept all of these Terms & Conditions, please do not make any bookings, either on the website or with your travel agent.
DEPOSIT $250 per person and full payment of insurance
(if purchased). The travel agent is responsible for ensuring that the credit card payments are received immediately and cheque deposits are received within 7 days. If payments are not received within the specified time period, HOLA SUN reserves the right to cancel the reservation and apply the applicable penalties.
FINAL PAYMENT The balance of the payment is due 45 days prior to departure; immediately if booked within 45 days of departure. If payments are not received within the specified time period, HOLA SUN reserves the right to cancel the reservation and apply the applicable penalties. In the event of a Book Early and Save, passenger agrees to make final payment as per date published on the hotel page of the brochure in order to qualify for the Book Early and Save.
INSURANCE We recommend that all passengers purchase comprehensive travel insurance at the time of booking as HOLA SUN is not responsible for health problems, injury, death, cancellations, weather, missed connections, unforeseen circumstances, delayed, damaged or lost baggage, or any expenses that passengers may incur. (NOTE: Effective May 1/2010 it is mandatory that all travellers to Cuba have travel medical insurance.)
CANCELLATIONS In the event of cancellation, the travel agent should be notified immediately. Charges are billed as per
the date the cancellation is received by HOLA SUN and are applicable as follows:
PACKAGES, FLIGHTS AND BOOK EARLY AND SAVE:
Up to 22 days prior to departure loss of deposit
15 to 21 days prior to departure 50% of base fare*
Within 14 days prior to departure 100% + taxes
* In the case of the 50% being less than the deposit amount, the loss will be the deposit
Products on request basis once confirmed are 100% + taxes and are nonrefundable (car rentals, special requests, etc). Taxes include HST, hotel taxes & service charges, transportation taxes and fees. HOLA SUN reserves the right to resell any cancelled seats. If cancellation by one or more persons alters the room category, the remaining passengers will be held liable for the difference in cost.
HOTEL CHANGES HOLA SUN endeavours to provide the product booked.
MAJOR CHANGE Change of destination, departure or return by more than 24 hours. Increase in your package tour cost by more than 7% (unless government imposed). Change of the routing requiring additional passenger identification or documentation without sufficient time to obtain this documentation
before departure.
In the event of a major change as listed above, we will advise your travel agent as early as possible and you may: a) accept the change as offered; b) select an alternate vacation with Hola Sun as available and at the applicable price; c) cancel your vacation completely with a full refund of the price paid to Hola Sun.
HOLA SUN will not pay compensation for changes made because of war or threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, weather, fire, epidemics or health risks, technical problems with transport including mechanical and weather reasons, government action, closed or congested airports or other events beyond our control.
CHANGES REQUESTED BY THE TRAVEL AGENT/PASSENGER
Any change(s)requested by the travel agent/passengers
are subject to cancellation penalties. Within 14 days prior to departure, 100% cancellation penalties apply. All changes are
made at the discretion of HOLA SUN and are subject to the rates of the new products booked as per the original date of reservation.
CANCELLATIONS OF FLIGHTS OR PROGRAMS BY HOLA SUN
In the event that HOLA SUN cancels any travel services, our responsibility ends with a full refund of the amount(s) received which will be deemed to constitute full settlement of any claim you might have against HOLA SUN for the cancellation.
INDICATED PRICING All rates are in Canadian dollars unless otherwise stated and included all taxes and fees. HOLA SUN reserves the right to change published prices without notice
or to pass on government imposed taxes, transportation related fees or surcharges including but not limited to those
for fuel price fluctuations & currency surcharges to the passenger. Unless the passenger has paid in full, all prices may be increased at any time and for any reason. In the event that HOLA SUN decreases pricing, the revised rates are valid on new bookings only. Previously reduced rates may increase without notice, and are valid on new bookings only.
CREDIT CARDS HOLA SUN accepts Visa and MasterCard. Verbal authorization of the use of the card indicates the cardholder’s compliance with our booking conditions and confirms the reservation whether or not the appropriate draft is signed. In the event that a cardholder refuses to honour a charge, due
to absence of the signature and imprint of the credit card, the travel agent will be held responsible for the payment of booking(s).
CHILDREN AND INFANTS PRICES Applicable to children aged 2-12 inclusive when sharing a room with 2 adults based on double occupancy (unless otherwise specified). Infants under the age of 2 at the time of travel not occupying a seat, and accompanied by an adult can travel free of charge with the exception of the Cuba Tourist Card fee. Infants must be under the age of 2 for the duration of their holiday.
DOCUMENTATION It is the passenger’s responsibility to
obtain, at their own expense, all documentation required by
the relevant authorities. Customs, airlines and immigration officials may deny a passenger entry or exit of their country for any circumstances. HOLA SUN is not responsible and will not refund any monies. It is also the responsibility of the passenger to obtain the relevant information for travelling including but not limited to schedules, airlines, passports, visas, tourist cards and hotels.
TICKETS Ticket(s) will be released to the travel agent within
4 weeks prior to departure only after full payment has been received by HOLA SUN. If payment has not been received 8 days prior to travel, then HOLA SUN reserves the right to choose an alternate method of delivery - either a pick-up from our office or an airport pick-up. It is the responsibility of the passenger and the travel agent to ensure that the information appearing on the airline tickets, vouchers and other travel documents is identical with booking arrangements and passports/ identification. HOLA SUN will not be liable or reimburse passengers cost for lost, misplaced, or incorrectly completed Tourist Cards.
FLIGHTS AND FLIGHT TIMES HOLA SUN or its suppliers
reserve the right to substitute air carriers and aircraft types without notice. All flight times are subject to change without prior notice. We recommend that all passengers re-confirm their flight times by contacting the airline 24 hours prior to departure and again 4-6 hours prior to flight departure time.
If HOLA SUN is aware of a change, whether cancellation; an advancement or delay; an added en route stop, attempts will be made to advise the passenger’s travel agent. In the case
of a flight delay announced at the airport, the airline may not provide accommodation or meals. In the event of a delay due to weather, traffic, or other force majeure situation, expenses will be the passenger’s responsibility. HOLA SUN does not accept responsibility for expenses, or lost wages incurred as a result of changes to flight times, missed flights - outbound or inbound, connections or for missed holiday time.
Air only passengers are required to provide to their travel agent a local number in destination where they can be contacted. HOLA SUN is not responsible for air only passengers missed flights and/or connections or any expenses incurred as a
result of; a cancellation; a schedule change, (whether it is
an advancement or delay), with or without prior notice; re-confirmation numbers in destination that are not operational for any reason including, not being updated or temporarily out of service, the office is closed, or is not acknowledged. Passengers who have missed their flight for whatever reason are 100% liable for the cost of a new ticket. Passengers connecting with HOLA SUN’s flights are advised to allow ample time (minimum
3 hours/recommended or stay overnight) between flights. HOLA SUN does not accept responsibility for additional charges incurred for air fares or other expenses incurred due to changes to flight times and/or subsequent missed flight connection whatever the reason. All tickets are non-refundable, non- transferable, and are valid only for the date(s) and flight(s) shown and are subject to the Terms and Conditions printed on the tickets as well as government regulations.
AIRPORT CHECK IN A HOLA SUN representative will be at Toronto Pearson International Airport (YYZ) 3 hours prior
to flight time. It is the passenger’s responsibility to pick up their tourist card on the day of departure from the HOLA SUN representative who will be in attendance at the airport. Aircraft seating is on first come first served basis. Airlines check-in counters will close 60 minutes prior to departure, failure to check-in during the allotted time will result in failure to travel. HOLA SUN is not responsible for any missed flight, outbound or inbound.
BAGGAGE Air carriers have individual rules and regulations with respect to baggage weight, size and numbers. Passengers must consult with their travel agent for applicable restrictions. Any additional weight/baggage, cabin baggage, or excess baggage is set by the carrier and may be denied or charged a fee subject to the discretion of the airline. HOLA SUN is not responsible
for lost, damaged, delayed, stolen baggage, missing articles or any costs incurred to the passenger as a result of the above. Baggage is the sole responsibility of the airline. In the event that your baggage is lost, damaged, stolen, articles missing, please contact the airline representative before leaving the airport. Failure to do so will invalidate any claim you may have against the airline. We strongly recommend you pre-purchase travel insurance.
HOTEL SERVICE The quality of the hotels have been rated in accordance with the standard of the destination which may be different from the standards of North American hotels. HOLA SUN is not responsible for quality or interruptions of service, or if some of the services, bonus features or facilities described
in this brochure, cease to be available or are not operational. Hotels may eliminate, curtail or alter some facilities without notice, usually for ongoing maintenance and improvement. In low season when hotels are not at full capacity some services may be limited, suspended or interrupted partially or completely during the guests stay. In brand new hotels, some services and facilities may not be fully functional; finishing touches such
as landscaping and minor repairs may be ongoing during your stay. Use of recreational equipment and facilities, which may be included in your holiday package, are subject to availability.
SOCIAL AND SPORTS ACTIVITIES Some social and sports activities and sports equipment, as well as entertainment organized by participating hotels and included in packages, are offered free of charge and as such do not impact the cost of the packages. These added benefits vary and are subject to change or cancellation at anytime during the customer’s stay.
CONSTRUCTION All hotels undergo routine maintenance
and renovations. In popular resort areas there is on-going construction/work and HOLA SUN is not responsible for any interruption and/or inconvenience you may encounter as a result. Whenever we are advised that significant work at your hotel will be in progress during your stay, we will endeavour to advise you prior to departure.
BROCHURE DESCRIPTION AND REPRESENTATION At the
time of publication, HOLA SUN’s understanding is that the descriptions in the brochure are accurate. Subsequent changes and modifications may take place which may affect the brochure descriptions. HOLA SUN is not responsible for any errors, omissions or misprint of brochure descriptions. At times, hotels may alter/change/modify services or facilities without notifying HOLA SUN. However if HOLA SUN is notified these modifications will be noted and HOLA SUN’s computer reservation link will
be updated accordingly. It is the travel agent’s responsibility
to inform the passenger of these modifications at the time of purchase. All photographs of the hotels are published only as illustrations of the property. Most hotels offer variations of rooms with differences in decor, size and location.
FORCE MAJEURE HOLA SUN is not responsible for any claims, losses, cost or expenses arising out of personal injury, accident or death, flight delay, inconvenience, loss of enjoyment, upset, disappointment, distress, frustration, whether physical or mental, damage or delay of baggage or other property, any other damage or injury of any nature in whole or in part resulting from any other Force Majeure condition or of a third party including without limitation:
118 TERMS AND CONDITIONS
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